Vu Skin, Inc. is a professional skincare line developed by Dr. Marion Vujevich, a board-certified dermatologist. VU SKIN's one mission is to deliver unfound results in anti-aging, wrinkles, dry skin, acne, decreased skin elasticity and firmness. Our innovative approach combines the science of dermatology and the art of Cosmetology to give you affordable and high-performance products.
There are several ways to choose your products.
You may shop by skin concern under our “Skincare” tab online to browse products for particular concerns. There are answers to skincare concerns that will direct you to the most effective product.
If you have a quick question, you may use the live chat (located in the bottom right corner of your screen) to ask a question.
For the most personalized recommendations, you can talk to a representative by calling (844) 308-3739.
Full ingredient lists for each product can be found under the “Ingredients” tab on any individual item’s product information page.
No, VU SKIN does not test products on animals. VU SKIN is a cruelty-free skincare line.
We recommend speaking with your healthcare professional to determine if you should use any of our products while pregnant.
We always recommend visiting Vujevich Dermatology or professional to complete your full skin care diet. Your at home regimen of products will assist you in achieving the skin goals you desire, however, visiting with a professional for a treatment whether it be a full skin assessment, Botox, injections or chemical peel will only enhance and improve the results you may be seeing at home.
It is best practice to test a new product on a small patch of skin. If you have a known allergy to an ingredient, please do not use the products without consulting with your medical professional. If you have an adverse reaction, discontinue use of the product, and consult your dermatologist if the reaction persists.
Please report any adverse or serious reactions to:
Vu Skin System 100 N Wren Drive, Suite D Pittsburgh, PA 15243
Our products are appropriate for all skin types: Dr. Vujevich tested and formulated for all skin types.
Vu Skin products are formulated in our manufacturing lab located in the USA.
Please store your products in a cool & dry setting, away from sun light.
Yes, Vu Skin products are all vegan skincare.
Yes, all Vu Skin products are gluten free skincare.
VU SKIN Skincare is dedicated to providing safe and effective products without the use of controversial preservatives such as parabens and oxybenzone. VU SKIN is environmentally friendly. Our SPF will not damage the coral reefs.
By creating an account you'll gain insider access to new product launches, exclusive shopping offers, order history, and much more. Sign up HERE
Don't worry, if you have an active account and your email is recognized in our system, you can request your password by navigating to the MY ACCOUNT and clicking on the "Forgot Password" link located under the "Returning Customers" section.
To unsubscribe from our email newsletter, simply click the unsubscribe link at the bottom of any VU SKIN skincare email.
Orders are typically processed and shipped within two business days. Please check your email for shipping and order confirmation. Your tracking number will be automatically emailed to you after your order has shipped. Or you can login to your VU SKIN account, click order number and on your order number page, your tracking will be displayed.
Our orders are fulfilled quickly, please contact our VU SKIN representative within 1 hour of your order being placed M-F 9:3 AM - 5 PM EST to see if one of our representatives are able to add that item to your order for you. Most often, you will need to place an additional order. In that case, we may be able to offer a discount on shipping.
In order to cancel your order please call VU SKIN at (844) 308-373 to speak with one of our representatives M-F 9:30 AM to PM EST. If you wish to cancel your order during hours, we are closed please email us at Products@vucare.com
First check on your front or back porch, perhaps a neighbor's house, as sometimes the carrier may leave the package hidden to prevent it from being stolen. If you have tried that and can't locate your package, please contact our VU SKIN at (844) 308-3739 for assistance with your missing package.
We currently do not accept backorders for out-of-stock items.
You can login to your VU SKIN account and go into your order history. Locate the order you are looking for and select print.
VU SKIN uses at its discretion either FedEx or USPS for all shipments within the U.S.
All orders will generally ship within 1 business day from the day of order placement. Carriers continue to report delays due to the impact of COVID-19 on their services. During peak times orders may take 2-3 business days to ship from the day of order placement.
Orders are processed and shipped during regular business hours Monday through Friday, excluding major holidays. Orders placed over a weekend will ship the following business day.
Delivery address changes after an order has already shipped will incur a “change of address” fee of $20. Due to the impact of COVID, carriers are no longer offering guaranteed delivery for any expedited service chosen and will not provide refunds should a package not arrive according to the service chosen.
Please allow our fulfillment team 24 to 48 business hours to ship your order. Once fulfillment is completed, we will ship out to you via the shipping method you chose when completing your order. Once shipped you will receive an email with information to track your package.
All orders over $75 qualify for Free Standard US Shipping (Qualifier for Free Shipping may change during specific Promotions)
VU SKIN also offers FREE SHIPPING during promotions. You can sign up for these promotions by signing up for the VU SKIN email list. KEEP INFORMED & SAVE.
Sign up in checkout.
Shipping is automatically calculated in your cart at checkout. Shipping cost varies based on shipping location and weight. Domestic shipping is free once you reach $75 in products before tax.
We offer FedEx Overnight & 2 Day expedited shipping.
Vu Skin System ships directly from Pittsburgh, PA.
Most orders are fulfilled within 48 hours from when the order was placed. Please allow additional time for holidays and weekends.
For orders to the US, standard shipping uses UPS Ground, FedEx Ground, or USPS. Shipping outside the US will transfer from FedEx to your local carrier for delivery.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Shipping updates can take up to 48 hours once package has hit the carrier's hands. Additionally, the carrier site may be slow to update status between package scans.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Yes, we ship all over the world. Shipping costs will apply and will be added at checkout.
RETURNS & EXCHANGES
We sincerely apologize if you received any damaged items. Please contact VU SKIN at (844) 308-373 and one of our representatives will be able to assist you with your replacement or you can email us at firstname.lastname@example.org
All products in unopened, unused retail sizes may be returned within 30 days of initial purchase for a full refund of the amount paid, if accompanied by an online receipt. We can only offer refunds for products that are purchased online, not products that are purchased at Vujevich Dermatology or a retail store. All shipping charges are the responsibility of the customer. Shipping fees paid on initial purchase are not eligible for refunds. Please contact email@example.com to indicate a return and reason for the return.
All returns must be sent to:
VU SKIN SYSTEM
100 North Wren Drive, Suite D
Pittsburgh, PA 15243
Returns will be processed within 10 days of receipt of shipment. Electronic correspondence will be sent to the main contact on the account when the return has been processed.
We accept the following forms of payment:
VU Rewards are points that are accumulated by purchasing any VU product, or taking an action to gain free points, such as writing a review, refer a friend, tweet about VU, etc. For every dollar spent, you earn one point. Points accumulated can be used as free money on a future purchase.
15 VU REWARD POINTS = $10 off coupon
30 VU REWARD POINTS = $25 off coupon
50 VU REWARD POINTS = $50 off coupon
Go to the top navigation bar on the VU SKIN website and click ‘VU REWARDS’.
You will then see 2 options, click ‘CREATE ACCOUNT’ and fill out the information.
Please remember to ‘Log In’ each time you shop so the system will add points to your account.
SUBSCRIBE & SAVE
In this day in age, we all want to benefit from the dollars we spend. VU SKIN wants to give back to its loyal customers. VU SKIN Subscribe and Save is the most convenient way to get beauty delivered to your door and enjoy all the benefits of our complimentary Subscribe and Save program: DISCOUNTS EVERY MONTH. The best part Never having to worry about running out of your favorites.
Need to make a change? It's simple to modify your delivery schedule, item quantity, delivery address or cancel at any time prior to the next shipment date by calling (844) 308-373 Please allow up to 48 hours for any updates or cancellations to process.
We will send your Subscribe and Save orders automatically according to your preferences, and you will only be billed on the day the order is shipped.
Joining Subscribe and Save is easy. When choosing a product, simply select the Subscribe and Save option and your desired frequency from the drop-down menu. You can also select Subscribe and Save when reviewing items in your shopping bag. Simply select Subscribe and Save and your desired frequency in your Shopping Cart.
To Cancel Your Shipment: Please inform us 24-hours in advance of your ship date. Your Subscribe and Save will be canceled, no future orders placed, and you’ll be sent an email confirming your cancellation. Please allow up to 24 hours for any modifications or cancellations to be processed.
Absolutely! Please log into your My Account page, find your item and choose the Add This to My Order button. When you click this button, you will have the option to add the item as one-time only or as an Subscribe and Save. You can also find these instructions in the 'My Next Order' tab in the Subscribe and Save section of your account.
FOUR PAYMENTS "INTEREST FREE"
Pay for your purchase in four interest-free installments (due every 2 weeks). You’ll pay your first installment at the time of purchase, and the remainder over time.
Simply shop online and add items to your shopping bag and checkout as normal. At checkout choose Installments by FOUR as your payment method. It’s Easy.
A minimum purchase amount may apply, and you must meet additional eligibility requirements to qualify.
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted automatically every two weeks from your original purchase date. If you choose to make additional payments before your scheduled pay dates, you may do so through your Four Payments account.
You can log in to your FOUR PAYMENTS account to view your payment schedule and make a payment before the due date if you choose to do so.
Four Payment orders are delivered at our standard shipping time frame after you complete your order online.
Promotions are exclusive to online VU SKIN shoppers. We have offers & sales that are anywhere from FREE SHIPPING to 50% off. Sign up for our email newsletter and find out when you can save in checkout.
Unfortunately, we are unable to add a discount to an order after it's been placed.
You can contact us through our CONTACT PAGE! We will be happy to assist you.