Where Are Your Products Made?

Vu Skin products are formulated in our manufacturing lab located in the USA.

How do I Join and save?

Joining Subscribe and Save is easy. When choosing a product, simply select the Subscribe and Save option and your desired frequency from the drop-down menu. You can also select Subscribe and Save when reviewing items in your shopping bag. Simply select Subscribe and Save and your desired frequency in your Shopping Cart.

How do I change my subscribe and save (auto-order) subscription?

To Cancel Your Shipment: Please inform us 24-hours in advance of your ship date. Your Subscribe and Save will be canceled, no future orders placed, and you’ll be sent an email confirming your cancellation. Please allow up to 24 hours for any modifications or cancellations to be processed.

Can I add to my next ‘auto-order’ subscription on my next order?

Absolutely! Please log into your My Account page, find your item and choose the Add This to My Order button. When you click this button, you will have the option to add the item as one-time only or as an Subscribe and Save. You can also find these instructions in the 'My Next Order' tab in the Subscribe and Save section of your account.

What is Four Payments?

Pay for your purchase in four interest-free installments (due every 2 weeks). You’ll pay your first installment at the time of purchase, and the remainder over time.

How does Four Payments work?

Please visit How Four Payments Works!

How do I use Four Payments for installment payment?

Simply shop online and add items to your shopping bag and checkout as normal. At checkout choose Installments by FOUR as your payment method. It’s Easy. A minimum purchase amount may apply, and you must meet additional eligibility requirements to qualify.

How does the Four Payments schedule work? When are my payments taken?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted automatically every two weeks from your original purchase date. If you choose to make additional payments before your scheduled pay dates, you may do so through your Four Payments account. You can log in to your FOUR PAYMENTS account to view your payment schedule and make a payment before the due date if you choose to do so.

When will my orders be delivered with Four Payments?

Four Payment orders are delivered at our standard shipping time frame after you complete your order online.

Where can I find active promotions?

Promotions are exclusive to online VU SKIN shoppers. We have offers & sales that are anywhere from FREE SHIPPING to 50% off. Sign up for our email newsletter and find out when you can save in checkout.

I forgot to enter a promo code on my recent order, or I missed the sale, can I apply for it now?

Unfortunately, we are unable to add a discount to an order after it's been placed.

Your Most Common Questions Answered

Our Products My Account My Order My Delivery Returns & Exchanges Shopping Online Vu Rewards Other

Our Products

Why should I use VU SKIN products?

Vu Skin System is a skincare line developed by Dr. Marion Vujevich, a board-certified dermatologist. Our products help you care for the appearance of your skin, with options for cleansing, moisturizing, and a smoother, more radiant-looking complexion. Choose products based on your skin type and follow the directions and cautions on each product.

How do I choose VU SKIN products that are right for me?

There are several ways to choose your products.

You may shop by skin concern under our “Skincare” tab online to browse products for particular concerns. There are answers to skincare concerns that will direct you to the most effective product.

If you have a quick question, you may use the live chat (located in the bottom right corner of your screen) to ask a question.

For the most personalized recommendations, you can talk to a representative by calling (844) 308-3739.

Where can I find a list of ingredients for each product online?

Full ingredient lists for each product can be found under the “Ingredients” tab on any individual item’s product information page.

Does VU SKIN test on animals? Is VU SKIN cruelty-free?

For questions about animal-testing policies or ingredient sourcing, contact VU Skin System for information about the specific product you are considering.

Are VU SKIN products safe to use during pregnancy?

We recommend speaking with your healthcare professional to determine if you should use any of our products while pregnant.

Why should I visit a licensed skin professional or dermatologist?

A dermatologist or other qualified healthcare professional can assess persistent skin concerns and discuss appropriate care. Cosmetic skincare products do not replace medical advice or treatment.

What do I do if I have an adverse reaction to a product I have purchased?

It is best practice to test a new product on a small patch of skin. If you have a known allergy to an ingredient, please do not use the products without consulting with your medical professional. If you have an adverse reaction, discontinue use of the product, and consult your dermatologist if the reaction persists.

What If I Have An Adverse Reaction To Vu Skin Products?

Please report any adverse or serious reactions to:

EMAIL: products@vucare.com
PHONE: 844-308-3739 (Monday-Friday 8am-5pm CST)

Vu Skin System
100 N Wren Drive, Suite D
Pittsburgh, PA 15243

What Skin Types Are Vu Skin Products Suitable For?

Review each product’s description, ingredient list, directions and cautions to decide whether it suits your skincare routine. If you have sensitive skin or a diagnosed skin condition, ask your healthcare professional for guidance.

How Do I Store My Vu Skin Products?

Please store your products in a cool & dry setting, away from sun light.

Are Your Products Vegan?

Ingredients vary by product. Please review the ingredient list on each product page and its packaging, and contact Vu Skin System to confirm ingredient sourcing for the specific product you are considering.

Are Your Products Gluten Free?

Please review the ingredients for the specific product you are considering and contact Vu Skin System for product-specific information. Do not assume that every product in the range is gluten free.

How can I check product ingredients and environmental claims?

Ingredients vary by product. Review the ingredient list on the product page and packaging rather than assuming the entire line is free of a particular ingredient. For a question about a specific formula, contact Vu Skin System. Follow the product label and any local sunscreen requirements.

My Account

Why should I sign up for a VU SKIN account?

By creating an account you'll gain insider access to new product launches, exclusive shopping offers, order history, and much more. Sign up HERE

How do I reset my VU SKIN account password?

Don't worry, if you have an active account and your email is recognized in our system, you can request your password by navigating to the MY ACCOUNT and clicking on the "Forgot Password" link located under the "Returning Customers" section.

How do I unsubscribe to VU SKIN emails?

To unsubscribe from our email newsletter, simply click the unsubscribe link at the bottom of any VU SKIN skincare email.

My Order

What is the status of my order and how can I track it?

Orders are typically processed and shipped within two business days. Please check your email for shipping and order confirmation. Your tracking number will be automatically emailed to you after your order has shipped. Or you can login to your VU SKIN account, click order number and on your order number page, your tracking will be displayed.

I forgot to order a product. How do I add to my order?

Our orders are fulfilled quickly, please contact our VU SKIN representative within 1 hour of your order being placed M-F 9:3 AM - 5 PM EST to see if one of our representatives are able to add that item to your order for you. Most often, you will need to place an additional order. In that case, we may be able to offer a discount on shipping.

How do I cancel my order?

In order to cancel your order please call VU SKIN at (844) 308-3739 to speak with one of our representatives M-F 9:30 AM to PM EST. If you wish to cancel your order during hours, we are closed please email us at Products@vucare.com

My order shows it was delivered, however, I did not receive it. What should I do?

First check on your front or back porch, perhaps a neighbor's house, as sometimes the carrier may leave the package hidden to prevent it from being stolen. If you have tried that and can't locate your package, please contact our VU SKIN at (844) 308-3739 for assistance with your missing package.

I want to order a product that is out of stock. Can I backorder a product?

We currently do not accept backorders for out-of-stock items.

How do I get a receipt for orders that I have already placed?

You can login to your VU SKIN account and go into your order history. Locate the order you are looking for and select print.

My Delivery

What is VU SKIN shipping policy?

VU SKIN uses at its discretion either FedEx or USPS for all shipments within the U.S.

All orders will generally ship within 1 business day from the day of order placement. Carriers continue to report delays due to the impact of COVID-19 on their services. During peak times orders may take 2-3 business days to ship from the day of order placement.

Orders are processed and shipped during regular business hours Monday through Friday, excluding major holidays. Orders placed over a weekend will ship the following business day.

Delivery address changes after an order has already shipped will incur a “change of address” fee of $20. Due to the impact of COVID, carriers are no longer offering guaranteed delivery for any expedited service chosen and will not provide refunds should a package not arrive according to the service chosen.

What are the shipping options and costs?

Please allow our fulfillment team 24 to 48 business hours to ship your order. Once fulfillment is completed, we will ship out to you via the shipping method you chose when completing your order. Once shipped you will receive an email with information to track your package.

How do I qualify for FREE SHIPPING?

All orders over $75 qualify for Free Standard US Shipping (Qualifier for Free Shipping may change during specific Promotions)

VU SKIN also offers FREE SHIPPING during promotions. You can sign up for these promotions by signing up for the VU SKIN email list. KEEP INFORMED & SAVE.

How much does shipping cost?

Shipping is automatically calculated in your cart at checkout. Shipping cost varies based on shipping location and weight. Domestic shipping is free once you reach $75 in products before tax.

Does Vu Skin offer expedited shipping?

We offer FedEx Overnight & 2 Day expedited shipping.

Where does my order ship from?

Vu Skin System ships directly from Pittsburgh, PA.

When will my order ship?

Most orders are fulfilled within 48 hours from when the order was placed. Please allow additional time for holidays and weekends.

How will my order be shipped?

For orders to the US, standard shipping uses UPS Ground, FedEx Ground, or USPS. Shipping outside the US will transfer from FedEx to your local carrier for delivery.

How long will it take to get my order?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Why is my tracking not updated?

Shipping updates can take up to 48 hours once package has hit the carrier's hands. Additionally, the carrier site may be slow to update status between package scans.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply and will be added at checkout.

Returns & Exchanges

My shipment arrived and it was damaged. What should I do?

We sincerely apologize if you received any damaged items. Please contact VU SKIN at (844) 308-3739 and one of our representatives will be able to assist you with your replacement or you can email us at products@vucare.com

What is VU SKIN return policy?

For purchases made at vuskinsystem.com, you may request a return of unused skincare within 30 days after delivery. Items must be in their original condition and packaging, with a receipt or proof of purchase.

Contact info@vuskinsystem.com before sending a return. See our Return and Refund Policy for exclusions, return authorization, the return address and refund timing, and our Shipping Policy for shipping costs.

Shopping Online

What are my online payment options?

We accept the following forms of payment:

American Express
Visa
Mastercard
Discover
PayPal
Four Payments
Amazon Pay

Vu Rewards

What are VU Rewards?

VU Rewards are points that are accumulated by purchasing any VU product, or taking an action to gain free points, such as writing a review, refer a friend, tweet about VU, etc. For every dollar spent, you earn one point. Points accumulated can be used as free money on a future purchase.

15 VU REWARD POINTS = $10 off coupon

30 VU REWARD POINTS = $25 off coupon

50 VU REWARD POINTS = $50 off coupon

How do I sign up for VU REWARDS?

Go to the top navigation bar on the VU SKIN website and click ‘VU REWARDS’.

You will then see 2 options, click ‘CREATE ACCOUNT’ and fill out the information.

Please remember to ‘Log In’ each time you shop so the system will add points to your account.

Other

What are the benefits of subscribing? Do I save money?

In this day in age, we all want to benefit from the dollars we spend. VU SKIN wants to give back to its loyal customers. VU SKIN Subscribe and Save is the most convenient way to get beauty delivered to your door and enjoy all the benefits of our complimentary Subscribe and Save program: DISCOUNTS EVERY MONTH. The best part Never having to worry about running out of your favorites.

Need to make a change? It's simple to modify your delivery schedule, item quantity, delivery address or cancel at any time prior to the next shipment date by calling (844) 308-3739 Please allow up to 48 hours for any updates or cancellations to process.

We will send your Subscribe and Save orders automatically according to your preferences, and you will only be billed on the day the order is shipped.

Additional Questions?

You can contact us through our CONTACT PAGE! We will be happy to assist you.